Refund and Cancellation Policy

This policy applies to DueBid SaaS subscriptions, report-credit allocations, and digital report artifacts purchased through hosted checkout.

DueBid provides digital delivery only. There are no physical goods, no shipping, and no delivery carrier returns.

Review requests and fit checks submitted before hosted checkout are not paid purchases. No card is collected in that flow, and there is no refund to process unless a later hosted checkout payment was completed.

Subscriptions renew automatically for the billing interval shown at checkout until canceled. You can cancel future renewals through the billing portal when available or through the approved support contact once configured.

Cancellation stops future renewal charges. Unless required by law or expressly approved by DueBid or the checkout provider, cancellation does not create a prorated refund for the current billing period.

DueBid may approve a refund for a first subscription charge within 14 days of purchase when no report credit has been consumed, no paid report artifact has been unlocked or downloaded, and the request is not connected to abuse, fraud, or a policy violation.

Renewal charges are generally non-refundable once the renewal period starts, but DueBid will review duplicate charges, mistaken charges, failed-provisioning cases, and legally required refund requests.

A report-credit or digital report purchase may be refunded before the paid report is unlocked, downloaded, or materially delivered.

After a paid report artifact is unlocked, downloaded, or materially delivered, the purchase is generally final because DueBid has delivered the digital product. DueBid may still approve refunds for duplicate charges, payment-provider error, material non-delivery, or legal requirements.

If payment is verified but DueBid cannot provision the purchased subscription, report credit, or digital artifact, use the approved support contact once configured. DueBid may restore access, reissue delivery, provide a reasonable substitute digital artifact, or approve a refund.

Returning from hosted checkout does not itself prove payment. DueBid verifies payment and entitlement state through backend and provider records.

Lemon Squeezy or its payment-provider infrastructure may issue refunds, handle disputes, and process chargebacks according to its merchant-of-record, reseller, fraud, risk, and payment-network responsibilities.

Provider-issued refunds, chargebacks, reversals, or payment failures can cause related DueBid access, credits, and report delivery to be suspended or revoked.

Approved refunds are submitted through the hosted checkout or payment provider. Refunds can take up to 10 days to appear on a customer's payment statement, depending on the provider, bank, card network, and payment method.

Use the approved support contact before filing a chargeback so DueBid can investigate payment status, delivery, access, duplicate charges, or account issues.

A chargeback, dispute, fraud signal, or payment reversal may suspend workspace billing access, report delivery, subscriptions, and credits while the issue is reviewed.

Send refund requests through the approved support contact once configured, including the account email, workspace name, order or invoice reference, purchase date, product or plan, and reason for the request.

DueBid may need to verify account ownership, payment-provider records, report access logs, delivery state, and workspace role before approving or rejecting a refund.

Refunds are not available for policy violations, abusive use, unauthorized sharing, attempts to bypass access controls, misuse of report artifacts, inaccurate customer-provided material, dissatisfaction with procurement outcome, or bid loss.

DueBid does not guarantee that a report will identify every risk, satisfy legal counsel, satisfy a buyer, or improve the probability of award.